Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Twisted Road Publications LLC collects and uses Users personal information for the following purposes:
To personalize user experience. We may use information in the aggregate to understand how Users as a group use the services and resources provided on our Site.
To improve our Site. We continually strive to improve our website offerings based on the information and feedback we receive from you.
To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
To process transactions. We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To send periodic emails. The email address Users provide for order processing, will be used to send information and updates pertaining to their order. It may also be used to respond to inquiries, and/or other requests or questions and to send information regarding our products and services.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Sharing your personal information
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding Users who visit and/or order products on our Site with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys and we may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Twisted Road Publications LLC
1400 Village Square Blvd, Suite 3-234, Tallahassee, FL 32312
Twisted Road Publications LLC Billing Policy
We accept Visa and MasterCard, Discover. Your card will be billed at the time of the transaction. Our site is secure and actively participates in mandated PCI compliance.
Twisted Road Publications LLC Shipping and Returns Policy
Shipping policy: All items that are in stock will ship via US Postal Service Media Mail (generally a 3 to 5 day delivery) within three days of receipt of order. Items that are ordered pre-publication will ship within three days of the item release date. Items that are temporarily out of stock will be placed on backorder. Please see backorder policy below.
Return policy: Items purchased on this site are not returnable for refund. However, any product not delivered, or any damaged product, will be promptly replaced. Simply notify us through our contact us feature within 21 days from the date of your order and we will re-ship you item(s).
If you are missing one or more items that are listed on your confirmation, please first check to see if we had earlier advised you that the items are backordered, and if so please refer to our policies for managing backorders (see below). If they are not backordered and still missing, please immediately e-mail us through our contact us feature.
If you experience other errors, including wrong item/s, wrong quantity, or delivery to the wrong address by the delivery company, it may be returned for a full refund including the initial and return shipping and handling charges. (Incorrect deliveries do not include instances where you have provided us an incorrect address.) To be eligible for the full refund, we must receive the returned item/s within 21 days after delivery and they must be unused and in the original packaging. Please immediately e-mail us through our contact us feature to make the arrangements for the return shipping. Item/s returned after our 21-day time period that are unused and in the original packaging will receive a full credit (including the shipping and handling charges) that can be used toward future purchases. Any opened item/s or obviously used item/s will be returned back to you with no credit or refund.
Orders can only be shipped to a singular address.
Tax is only assessed if shipping within Florida.
Twisted Road Publications LLC Backorder Policy
If you purchase an item that is backordered, Twisted Road Publications LLC will notify you via e-mail of its backorder status within 3 business days. Unless you decide otherwise, our policy is to hold the order as “open” for 3 weeks after the purchase date. If your purchase still has not been shipped at the end of the 3 week period, we automatically cancel the item and refund your card. If there are 2 or more items in your order and at least one is backordered, we will hold your entire order (to save you multiple shipping costs) for that 3 week period. If the backordered item is still unavailable at the end of 3 week waiting period, we will ship the available items and refund the amount for the backordered item.